Privacy Policy
This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only.
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Data controller: Isabelle Alaya
How we collect or obtain information about you:
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when you provide it to us (e.g. by contacting us by contacting us by email, over the phone and in person, placing an order on our website and by signing up to our newsletters.
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from your use of our website, using cookies and similar technologies, and
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occasionally, from third parties.
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Information we collect: name, contact details, payment information e.g. your credit or debit card details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), company name or business name and address and VAT number.
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How we use your information: for administrative and business purposes (particularly to contact you and process orders you place on our website), to improve our business and website, to fulfil our contractual obligations, to advertise our goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.
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Disclosure of your information to third parties: only to the extent necessary to run our business, to our service providers and third parties resellers, to fulfil any contracts we enter into with you and where required by law or to enforce our legal rights.
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Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No
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How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business) For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.
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How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary.
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Use of cookies:
We use both ‘session’ cookies and ‘persistent’ cookies on this website. ‘Session’ Cookies are erased from your computer when you close your browser. ‘Persistent’ cookies remain on your computer until the expire or are deleted. Melange Chocolate Ltd uses cookies for essential operations (such as keeping you logged in and storing items in your cart) and to track patterns of visitors to this website in order to help us improve its functionality.
All Computers have the ability to automatically accept or decline cookies. This can be done by activating the setting on your browser which determines how to deal with cookies. Please note that should you choose to decline cookies, your experience on our website will be restricted.
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Transfers of your information outside the European Economic Area In certain circumstances we transfer your information outside of the European Economic Area, including to the following country: the United States of America. Where we do so, we will ensure appropriate safeguards are in place, including safeguards used for data transfers outside the European Economic Area e.g. the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with GDPR.
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Profiling: we use profiling e.g. use of web analytics, cookies, web beacons or server logs analysis tools.
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Your rights in relation to your information
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to access your information and to receive information about its use
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to have your information corrected and/or completed
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to have your information deleted
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to restrict the use of your information
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to receive your information in a portable format
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to object to the use of your information
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to withdraw your consent to the use of your information
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not to have significant decisions made about you based solely on automated processing of your information, including profiling
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to complain to a supervisory authority
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Sensitive personal information: we do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us.